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Frequently Asked Questions:

What is Virtual Web Hosting?
Should I have a Virtual Server or a Dedicated Server?
Will I be able to access my domain name with or without the WWW prefix?
Do you offer dial-up internet access?
Do you host adult sites?
Do you offer web page design services?
Can I check domain name availability?
Do you handle domain name registration?
Can I transfer an existing domain name to Koi Media?
How long does it take before my domain is active?
What is the fee for domain registration?
How do I transfer files to my web site?
Will I have unlimited access to my web site?
Can I resell space within my own domain account?
Do you accept international orders?
Do you offer technical support to customers?
How long does it take to set up a new account?
How do I place an order?
How do I know how much bandwidth I'm using?
How much data can I expect to send?

This FAQ was last updated Thursday, 31 July 2008

If you have a question about Koi Media, our web services or internet websites in general that is not covered in this FAQ, or that is covered but not clearly enough, please contact us.

We want you to be as well informed about your decision to host your website with us as possible.

Since this FAQ is a valuable tool for you to use when gathering information about internet web services, feedback helps to improve this FAQ for all visitors. 

Please direct any questions or comments about this FAQ to our Contact Us page.

 

Answers:

What is Virtual Web Hosting?

We specialize in Virtual Web Hosting which means that you can have your own domain name and web site on our web servers. We will register your own domain name which will become your unique address on the World Wide Web. With your own domain name, you will have a unique URL forever and since email can be sent and received under your domain (e.g. YOU@YOURNAME.COM ) you will not have to announce a new email address if you change internet providers.

We will register your Domain but we do not control the domain name. The name is yours and if you later decide to move to a different provider, you are free to move the domain. We would prefer that you stayed with us, but if you do decide to move, we cannot block you from moving your domain.

Should I have a Virtual Server or a Dedicated Server?

A Virtual Server is a website that is served from one of our powerful servers, which is shared with other sites. This type of website is best for webmasters that require fast website services for a small number of websites and at a reasonable cost. If the amount of traffic you expect to get is less then 1 Mbs (that is a T1 or about 50,000 visitors per day) your most cost effective  option is to use Virtual Servers to operate your website.

However, if you have a large number of users accessing your system and/or require server intensive programs to be run (database/SQL lookups, custom CGI execution, etc) or you wish to resell websites and/or web services, a Dedicated Server may be a more cost effective option.

Generally the larger the bandwidth or server resource requirements, the more cost effective a dedicated server is.

If your still unsure about which service to use, send us a message outlining your requirements and we'll let you know what your best options are.

Will I be able to access my domain name with or without the WWW prefix?

Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".

Do you offer dial-up internet access?

No. We only provide Internet Web Server Services.

Do you host adult sites?

Yes, we will host Adult sites. However, the site must comply with Canadian Content restrictions (no child pornography, no bondage, no bestiality, no hate literature, etc). Adult sites have special pricing due to the high traffic that they generate.

Other unusual sites may be considered but we reserve the right to turn down any internet web.

Do you offer web page design services?

Yes. We have in-house website design experts that can develop a website that meets your requirements. Please look here for more information on website design.

Can I check domain name availability?

Yes. You can check domain availability through our direct link.  Go to Whois.

Do you handle domain registration?

Yes, we do handle domain registrations. Domain registration is quite easy and we will tell you exactly how to register your domain. If you require assistance, let us know and we will assist you with the process. 

Can I transfer existing domain name to Koi Media?

Yes. When you place your order be sure to specify that you are requesting a transfer and NOT a new domain.

You should keep the service at the present site while waiting for Internic to complete the transfer. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from the current site. When InterNIC announces the completion of the transfer there is a 48 hour propagation period where visitors could go to either site. At the end of the 48 hours you should contact the previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site with Koi Media until they update their DNS.

Our  DNS Primary Server = ns1.koimedia.com
ip = 66.244.198.2

Our DNS Secondary Server = ns2.koimedia.com
ip= 66.244.199.3

Note: Transferring domains from other countries may take longer depending on that countries domain registration policies. If you are not sure, drop me a line and I'll check into it for you.

How long does it take before my domain name is active?

Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 48 hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is done automatically but may take up to 48 hours to be completed over the full internet.

What is the fee for domain registration?

The cost to register a domain name through Koi Media Ltd. is $20.00 plus G.S.T for .com .net . org .biz .info. 
.ca are $36 plus GST
This is payable in Canadian Funds.

How do I transfer files to my web site?

Files must be transferred to the web server via File Transport Protocol (FTP) or Microsoft Front Page. If you need FTP software, you can download a program for either the PC or Mac from winfiles.com. Internet providers such as AOL and Prodigy may have a built-in FTP interface, as do most web authoring programs.

If you own Microsoft® FrontPage® 2000 / 2002, you will be able to publish to your site using that program. All Microsoft® FrontPage® 2000 / 2002 services are supported.

Will I have unlimited access to update my pages?

You have unlimited access via FTP or Microsoft® FrontPage® 2000 / 2002 24 hours a day. You can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

Can I resell space within my own domain account?

This service is normally only available to Co-Location customers. If you wish to have this service, please email us and we can discuss your requirements.

Do you accept international orders?

Yes. We are pleased to have customers from many countries around the world and we're as close as your computer. If desired, we can host non US domain name extensions. We will provide the necessary technical information but you will need to register the name yourself if it is outside of North America. Please let us know in advance if you want to use a non-US domain name.

Update: We can now register UK domains on your behalf.

Do you offer technical support to customers?

Yes. We have 24/7 online and telephone support. We encourage our customers to send message to contact us form with questions or concerns about their web site. If we cannot offer a solution to a concern within a reasonable timeframe, we will invite you to call us or we'll call you directly.

How long does it take to set up a new account?

As long as all your application is complete, we normally have your account activated within 1-2 business days. Once an account is set up, an activation notice will be sent you via email including an IP address and Instructions for using all the custom features. You can begin uploading files to your new web site immediately after receiving your IP address (temporary URL).

How do I place an order?

Please visit the Signup page and we will reply as soon as possible!

How do I know how much bandwidth I am using?

We provide a "raw" bandwidth monitoring report in almost real time (Updated every 5 minutes) in an easy to understand, graphical format that you can view on your web browser at any time. You can see what a bandwidth report looks like by looking at this example report.

How much data can I expect to send?

The amount of data you can expect to transfer depends on many variables, most of them outside our control.

In pure data transfer rates, 100Kbs is about 30 Gigs per Month.  We bill for usage above the basic website package amount.

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